
The aim of Management in Crises and Difficult Situations Course is to ensure that the safety of the organization if maintained, as far as possible, during crises and difficult situations. Planning for emergencies provides a sense of predictability about how they will be managed if they occur. This course is prepared to support site leaders in their responsibilities in relation to the management of crises in terms of prevention, preparation, response and recovery.

Course Objectives – Management in Crises and Difficult Situations
- Acquiring an in-depth knowledge of the key aspects of Strategic Crisis Management
- Learning how to identify incidents and crises
- Taking away step-by-step guidance on how to validate plans
- Learning how to avoid mis-management and prevent the situation from exacerbating
- Learning how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively

Who Should Attend?
- Executives
- Managers
- Supervisors
- Anyone who is or will be responsible for managing teams
Course Details/Schedule
Day 1
- What is crisis?
- Identifying potential crises
- Assessing the different crisis stages
- The danger of reputation loss
- The panic button
Day 2
- A definition of leadership
- What is crisis leadership?
- Leadership’s role in a crisis
- Maintaining control
Day 3
- Preparing for crisis
- Communication as crisis preparation
- Caring and connecting as preparation for crisis
- Managing internal and external communication during the crisis
Day 4
- Planning with vision and values
- Looking for signs of potential errors
- Achieving effective error management
- Creativity during hard times
- Problem solving techniques
Day 5
- Leadership after the crisis
- Rebuild and reassure
- Review and revise
- Restore and reinvigorate
Day 6
- Dealing with the Media
- Caring and connecting as preparation for crisis
- Standardizing communication
- Managing internal and external communication during the crisis
- Identifying priorities
Day 7
- Forming your team
- Establishing a core team
- Establishing a support team
- Crisis psychology
- Maintaining a mood of calmness

Day 8
- Driving decision processes in high-workload situations
- Achieving effective error management
- Using a disciplined problem solving method
- Prepare and expenditure for recovery
Day 9
- Your crisis checklist
- Identify where you need help
- Checking if the right resources in place
- Setting boundaries
Day 10
- Checking your procedures
- Contents of your crisis management manual
- Creating your own personal action plan for future development
Contact us – Istanbul Business Center
Contact information:
Mobile: 00905340789498 – Whatsapp + Viber
Email
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You can view all programs through our website